What our Process Looks Like
For us, the process is as critical as the end result. The conventional design process is a linear set of clearly defined steps, but co-design is more organic and often non-linear, as it prioritizes relationship building, flexibility, and mutual learning. It is through these processes — not the end of them — that we build on the boundless creative power of communities working toward a shared goal.
Process Overview

Gather Your People
The process begins with the people and communities that are directly impacted by the issues you’re working on.
We
- Get to know your community
- Plan out the co-design process
You
- Assemble an advisory of people directly impacted by the issue
- Organize logistics for co-design sessions and advisory input
Understand the Project
We’ll work together to develop a shared understanding of what your tool or resource needs to do, and determine a scope of work.
We
- Ask you lots of questions
- Facilitate co-design activities to ground the content of the design brief
- Create a design brief based on your responses
You
- Participate in co-design activities
- Tell us about the issue you’re working on
- Tell us about the objectives, audiences/users, messages, and guiding values of your project
Conduct Research
We’ll gather and generate information about the issue, the people, the resources, and the context.
We
- Review relevant background materials
- Research existing designs
- Conduct participatory research to better understand the needs of people who will use and/or be impacted by the design
You
- Participate in co-design activities
- Provide relevant materials and information
Create Concepts
Together, we’ll generate ideas about what your tool or resource will do and what it will look like, then select the one to move forward with.
We
- Co-create ideas for tools, resources, and images
- Synthesize the ideas into concepts
- Demonstrate the concepts in action
- Provide advice on how to present content
You
- Participate in co-design activities
- Provide feedback on concepts
- Select the strongest and most feasible concept
Develop the solution
We’ll bring the selected concept to life.
We
- Create draft layouts
- Implement design and content changes
- Produce final art files and send to printer/developer etc.
You
- Provide content
- Review and provide revisions on drafts
- Provide final sign-off
Release and distribute
We’ll support you in making the tool available to your communities.
We
- Oversee the delivery of the final product
- Celebrate with you!
You
Release and distribute the tool!
Evaluate & Iterate
These projects are long-term commitments and often unearth additional needs, so it’s important to regroup and evaluate.
We
- Debrief with you on the process & outcomes
- Work with you to plan out next steps, if appropriate
You
- Meet with us to debrief
- Consider whether there will be future improvements or iterations
About Co-design
Co-designing With Us
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